Straight answers, no sales fluff. Don't see your question? Email us — a real person replies within one business day.
Getting Started
Onboarding
How do I get started with LuckyPrep?
Fill out the quote form on our contact page — tell us what you sell, your monthly volumes and channels. We reply within one business day with pricing, then schedule a short consultation to map your workflow. Most clients ship their first inventory to us within a week.
Is there a minimum order volume?
No. We work with sellers shipping 50 orders a month and sellers shipping thousands a week. You pay for the work performed — there's no monthly quota or minimum bill.
Are there setup or onboarding fees?
No setup fees. We load your catalog, connect your sales channels and set up your client portal access as part of starting the relationship.
Can international brands use LuckyPrep?
Yes — we regularly serve brands entering the US market. Ship your freight directly to our dock (we can advise on the logistics), and we'll receive, store and fulfill as your US operations base.
Operations
Receiving, prep & shipping
What products do you accept?
Most consumer goods: supplements, cosmetics, home goods, apparel, electronics accessories, toys and more. We can't accept hazardous materials, refrigerated perishables or legally restricted products. Unsure about yours? Just ask.
How fast do you receive inbound inventory?
Inbound shipments are counted, inspected and checked into the WMS within 24 hours of arrival. You'll see receiving reports — including any discrepancies with photos — in your portal.
How fast are FBA shipments prepped?
Standard FBA prep turnaround is 24–48 hours from check-in to handoff. Located minutes from major Amazon FCs, our shipments also check in on Amazon's side faster than freight coming from the coasts.
When do DTC orders ship?
Orders placed before the daily cutoff ship the same business day. Orders after cutoff ship the next morning. Tracking syncs back to your store automatically.
Do you handle returns?
Yes — returns come to our facility, get inspected and photographed, and are restocked or set aside per your standing instructions. Everything is logged in your portal.
Trust & Billing
Security, pricing & transparency
How secure is my inventory?
Our facility has 24/7 CCTV coverage, restricted access control and barcoded location tracking for every unit. Regular cycle counts catch discrepancies early, and you can see your live counts anytime in the portal.
How does billing work?
Every billable action — receiving, prep, pick & pack, storage — is logged in our WMS against the specific order or SKU it belongs to. You get itemized invoices you can audit line by line. See our pricing page to see how quotes are built.
Will my rates change without warning?
No. Your rates are agreed in writing before we start, and any future changes are communicated in advance — never applied retroactively.
Can I visit the warehouse?
Absolutely — we encourage it. Schedule a tour through the contact page and come see the floor, the processes and the team handling your products.
Still have a question?
Email us or request a call — a real person answers within one business day.